General Policies

CANCELLATION/NO-SHOW

Dermatology appointments can be challenging to come by due to the high demand of dermatologic services and the small number of dermatologists in the area. Because of this, patients may wait several weeks to be seen. In order to improve wait times, keeping and arriving on time to your office or surgical appointment is crucial.

If you find the need to cancel, kindly give our office no less than 24 business hours of notice for an appointment and no less than 72 business hours of notice for a surgery. This will allow us to fill the available time with another patient that requires care. For example, if your appointment is scheduled for Monday at 9:00am, you must cancel no later than the prior Friday at 9:00am.

Should you fail to provide the requested cancelation notice or fail to show-up for the appointment or surgery (no-show), the following charges will apply: $50 charge for a missed office appointment, and a $150 charge for a missed surgery. These charges will be due and payable before another appointment will be scheduled. These charges are not reimbursable by your insurance company.

In order to provide the most effective and safe dermatologic care, rescheduling of (3) appointments within a (6) month period FOR ANY REASON, may result in discharge from the clinic.
If you fail to show for your initial appointment at Lehman Advanced Dermatology, you will not be afforded the opportunity to reschedule. If you are an established patient and no-show (2) appointments in a six-month period, you may be discharged from the clinic.

LATE ARRIVAL

At Lehman Advanced Dermatology, we make an effort to remind you of your appointment several days in advance; however, this is strictly a courtesy. It is ultimately your responsibility to remember your appointment. Your time is very important to us. In order for you to get the maximum amount of time that your visit requires, we ask that you arrive in a timely fashion. Patients who are new to Lehman Advanced Dermatology and do not have their initial paperwork completed, please plan to arrive 20 minutes prior to the appointment. Failure to arrive as requested may result in rescheduling of the appointment.

For follow-up visits, please plan to arrive 15 minutes prior to your scheduled appointment time. You will be asked to update personal and medical information.
*If you arrive more than 10 minutes past your appointment time, you may be asked to reschedule your appointment.*

CHILDREN IN THE CLINIC

Due to the nature of our business and for safety precautions, no children under the age of 12 are allowed in the clinic unless he or she is the patient. The clinic reserves the right to ask anyone 12 or over accompanying the patient to remain in the waiting area while services are rendered. Anyone who arrives at the clinic and is unable to comply with this policy will be asked to reschedule.

PATIENT GUESTS

Due to our clinic flow and space constraints, we ask that you limit the number of guests which accompany you to the clinic. The number of patient guests is limited to (1) in the patient room. The clinic reserves the right to ask any guest to remain in the waiting area while services are rendered. The scheduled patient is ultimately responsible for the conduct of their guest. Under NO CIRCUMSTANCES is a guest allowed to engage the doctor or provider with a personal health concern. The doctor/provider WILL NOT look at a live patient, pictures, answer questions or render advice to anyone but the scheduled patient – no matter how small of a matter it may appear to be. If a guest requires dermatologic care, we are happy to assist in scheduling their own appointment so they can get the proper time allotted with the provider for their concern. If any of the patient guest policies are violated, the patient may be discharged for non-compliance.

PRODUCT SALES AND COSMETIC SERVICES

All product and cosmetic service sales are final.

Results are not guaranteed. There are many variables that are beyond our control that affect product and procedure outcomes, especially individual expectations. We maintain our equipment and continue staff education and training regarding technique. There are times when the human body does not respond as well as we would like. Lifestyle choices, diet, exercise, hydration, prior skin damage, sun exposure and many other factors affect the end results. All of our patients are unique and have unique needs and expectations. Please discuss your treatment expectations with us prior to your treatment. No products purchased or services provided by the injection nurse or aesthetician will be submitted to the patient’s insurance.

PRESCRIPTION REFILLS

If you require a refill of your prescription, please allow 72 business hours for the refill to be processed. If the medication requires a prior authorization from your insurance company, more time may be required to fill your request. Prescription refill requests will not be performed after clinic hours, on weekends, or on holidays – so please plan ahead.

Depending upon the type of medication or length of time since last seen in the clinic, you may be asked to schedule a follow-up appointment before a medication refill is authorized.

CLINICAL PHONE CALLS

Your calls and concerns are very important to us. We will make every effort to ensure your call is handled by the most appropriate staff member. Calls regarding urgent medical matters will be handled with priority. Please allow up to (48) hours for return of non-medically urgent phone calls.


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